Note: the registration of Exponential Audio products requires an iLok account and the installation of iLok's License Manager.įollow these steps to redeem your code and register your Exponential Audio products: This e-mail includes your redemption code for your Exponential Audio product.

If you accidentally unregistered your plug-in, the only way to re-register would be to submit a support ticket.After your purchase, you will receive an order confirmation by e-mail. If you believe your serial number and license key are entered correctly, please contact our Supportdepartment and we will solve the problem as quickly as possible. The license key is entered on the second page of the registration process. All plugins also have a 16 digit license key in the format ****-****-****-**** where each * can be either a letter or number. All Eventide plug-ins have a serial number in the form of XX-# where XX represents a two-letter sequence defining the product type and # is a 6 digit number. There are several reasons you may see this error, but a common one is a mismatch of the serial number format. When I register my plugin I get an “Invalid Serial Number” error.

Occasionally Cubase needs to be forced to rescan the plug-in folder.

Go to Devices->Plug-in Manager and click Plug-in Manager->Rescan all.

Also click “Reset Blacklist” in the VST preferences, and then restart Studio One.

In the VST preferences, and make sure “Scan at Startup” is checked.

Note that the following DAWs sometimes require additional steps: Studio One Open your DAW’s VST Preferences and add the applicable folder: Windows 32-bit OSģ2-bit DAW: C:Program Files/Common Files/Steinberg/VST2 Windows 64-bit OSģ2-bit DAW: C:Program Files (x86)/Common Files/Steinberg/VST2Ħ4-bit DAW: C:Program Files/Common Files/Steinberg/VST2Īfter doing this, perform a plug-in rescan in your DAW. It is possible that you need to add the following paths to your DAW’s list of VST folders. Note that Eventide no longer supports 32-bit plugins. Simply go to your DAW’s preferences and rescan your plug-in. If you have installed and authorized your plug-in and it still doesn’t show up in your DAW, try the following: Mac OS X Troubleshooting What if the plug-in doesn’t show in my DAW?

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